If you find yourself locked out of your Portal account, you may reset your password and create a new one by following these steps.
Note that if your organization has two-factor authentication enabled, you cannot reset your password in this manner. Instead, reach out to your organization's administrator(s) or submit a support ticket to reset your account.
Step-by-step guide
- Begin by navigating to the Portal login page, and click "Forgot Password?"
- Enter the e-mail address associated with your account, and send the e-mail to reset your password.
- Find your e-mails and find the one from accounts@simspace.com titled "Reset Password Request" and click the link in the e-mail. If you have not received a message from SimSpace, please check your spam folder.
- You will now be redirected to the Change Password screen and prompted to set a new password. Complete the form and click "Confirm New Password."
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